At Next Journey Orthopaedics, we are committed to providing excellent healthcare services while ensuring a transparent and efficient financial process for our patients. To facilitate this, we have implemented the following policies and guidelines:
It is essential for our patients to be informed about our financial policies. Therefore, we have a comprehensive written financial policy in place. As part of this policy, we require authorization and payment information before any services. This not only streamlines the billing process but also eliminates delays associated with waiting for paper authorizations. If you have an outstanding balance, there will be a monthly charge of 25% of your remaining balance up to the total of $1000. This will occur up to three times. If there is still a remaining balance after a 90-day period, we require a payment plan to resolve the balance.
We require credit card information on our payment processor’s secure platform. This information will only be used after your insurance company has processed the claim, and you will be notified via email of your patient responsibility. You have 48 hours (about 2 days) to dispute the amount before payment is processed. The card can be charged for visit payments not collected, no-show or late cancellation charges, unresolved insurance discrepancies within 90 days (about 3 months), and outstanding balances past 90 days (about 3 months).
Patients with verified ACTIVE MEDICAID, WORKER’S COMPENSATION, STUDENT INSURANCE, MEDICARE and a MEDICARE SUPPLEMENT POLICY, TRICARE related policies, and PRIVATE PAY coverage are exempt from having a credit card on file.
To prevent issues related to eligibility and financial responsibility, we conduct eligibility checks at least 24 hours before a patient's visit. Our practice staff also proactively communicates with eligible patients, ensuring they understand our payment policies and have clear expectations regarding the payment process.
To facilitate efficient billing, we secure authorization and payment information before services. This allows us to bill accurately after services, reducing confusion and delayed bill statements.
We encourage the collection of co-pays before the visit while patients are in the waiting room. This approach not only ensures a smoother process but also allows our staff to address any questions or concerns the patient may have about our payment policies.
In cases where there is an outstanding balance, we send monthly billing statements. Utilizing both paper mail and electronic delivery systems, we offer multiple avenues for patients to make payments promptly. We understand the importance of clarity in billing statements. Our statements are designed to be simple and straightforward, providing patients with a clear understanding of their financial responsibility. Payment options, including online and phone payments, are prominently displayed.
Our approach to medical debt collection is centered around empathy. We have dedicated, trained professionals who understand the sensitivity of the situation and approach patients with care. Our team is committed to assisting patients in navigating their financial responsibilities without compromising their overall well-being. If you have any questions or require further clarification on our financial policies, please contact our dedicated financial services team. Thank you for choosing Next Journey Orthopaedics for your healthcare needs.
If you have an active Privia patient portal, you have the option to pay online. Click the link below. You will be rerouted to a secure site where you will be asked to provide your account and credit card information.
Please allow up to three business days for your payment to be posted to your next journey orthopaedics account.
Please email any questions to financial@nextjourneyortho.net
Sometimes your insurance may still hold you responsible for co-payments, co-insurance, or other deductible amounts. We cannot guarantee coverage of services by your insurance company. Please contact our billing office 571-425-5406 or call your insurance carrier (on the back of your insurance card) should you have questions. If you do not see your insurance listed below, please select the HealthMe option or contact our billing office for more details on other options.
Also, click here to know about HMO
Prior to your visit, your employer must authorize all workers' comp claims. When you arrive to your appointment, you need to provide the following information:
Return/Refund
Next Journey Orthopaedics provides Durable Medical Equipment (DME) to patients for their convenience. DME that is provided cannot be returned or refunded due to health and safety guidelines.