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Financial Policy and Patient Communication Guidelines

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Upfront Written Financial Policy

It is essential for our patients to be informed about our financial policies. Therefore, we have a comprehensive written financial policy in place. As part of this policy, we require authorization and payment information before any services. This not only streamlines the billing process but also eliminates delays associated with waiting for paper authorizations. If you have an outstanding balance, there will be a monthly charge of 25% of your remaining balance up to the total of $1000. This will occur up to three times. If there is still a remaining balance after a 90-day period, we require a payment plan to resolve the balance.


 Credit Card on File Policy

We require credit card information on our payment processor’s secure platform. This information will only be used after your insurance company has processed the claim, and you will be notified via email of your patient responsibility. You have 48 hours (about 2 days) to dispute the amount before payment is processed. The card can be charged for visit payments not collected, no-show or late cancellation charges, unresolved insurance discrepancies within 90 days (about 3 months), and outstanding balances past 90 days (about 3 months).


Credit Card on File Exemptions

Patients with verified ACTIVE MEDICAID, WORKER’S COMPENSATION, STUDENT INSURANCE, MEDICARE and a MEDICARE SUPPLEMENT POLICY, TRICARE related policies, and PRIVATE PAY coverage are exempt from having a credit card on file.


Pre-Visit Eligibility and Financial Responsibility

To prevent issues related to eligibility and financial responsibility, we conduct eligibility checks at least 24 hours before a patient's visit. Our practice staff also proactively communicates with eligible patients, ensuring they understand our payment policies and have clear expectations regarding the payment process


Upfront Authorization and Payment Information

To facilitate efficient billing, we secure authorization and payment information before services. This allows us to bill accurately after services, reducing confusion and delayed bill statements.


 Co-Pay Collection Before the Visit

We encourage the collection of co-pays before the visit while patients are in the waiting room. This approach not only ensures a smoother process but also allows our staff to address any questions or concerns the patient may have about our payment policies.


Efficient and Simplified Billing Statements

In cases where there is an outstanding balance, we send monthly billing statements. Utilizing both paper mail and electronic delivery systems, we offer multiple avenues for patients to make payments promptly. We understand the importance of clarity in billing statements. Our statements are designed to be simple and straightforward, providing patients with a clear understanding of their financial responsibility. Payment options, including online and phone payments, are prominently displayed.


Empathetic Debt Collection Approach

Our approach to medical debt collection is centered around empathy. We have dedicated, trained professionals who understand the sensitivity of the situation and approach patients with care. Our team is committed to assisting patients in navigating their financial responsibilities without compromising their overall well-being. If you have any questions or require further clarification on our financial policies, please contact our dedicated financial services team. Thank you for choosing Next Journey Orthopaedics for your healthcare needs.

Credit Card policy

If you have an active Privia patient portal, you have the option to pay online. Click the link below. You will be rerouted to a secure site where you will be asked to provide your account and credit card information.

Please allow up to three business days for your payment to be posted to your Next Journey Orthopaedics account.

Please email any questions to

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